← Back to Home

Privacy Policy

Last updated: February 12, 2026

Zinox ("we", "our", or "us") operates a platform that automates replies for Facebook, Instagram, and Messenger. This Privacy Policy explains how we collect, use, and protect your information.

1. Data Collection

We collect the following types of information:

• Account Information: Name, email address, and authentication credentials
• Social Media Data: Messages, conversations, and interactions from connected Facebook, Instagram, and Messenger accounts
• Usage Data: Information about how you interact with our platform, including IP address, browser type, and access times
• Customer Data: Contact information and conversation history with your customers

2. Data Usage

We use your data to:

• Provide and maintain our automated reply services
• Process and respond to customer inquiries on your behalf
• Improve and optimize our platform functionality
• Send service updates and important notifications
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our Terms of Service

3. Data Storage

Your data is stored securely using industry-standard encryption protocols. We implement:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security audits and monitoring
• Data retention policies that comply with applicable laws
• Automated backups to prevent data loss

We retain your data for as long as your account is active or as needed to provide services. You may request data deletion at any time.

4. Third-Party Services

We share data with trusted third parties only as necessary:

• Social Media Platforms: Facebook, Instagram, and Messenger APIs to deliver our services
• Cloud Infrastructure: Hosting and storage providers with strong security standards
• Analytics Providers: To understand platform usage and improve performance
• AI Services: For processing and generating automated responses

We do not sell your personal information to third parties. All third-party services are bound by confidentiality agreements.

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise any of these rights, please contact us using the information below.

6. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage. You can control cookie settings through your browser preferences.

7. Data Security

While we implement robust security measures, no internet transmission is 100% secure. We continuously monitor and update our security practices to protect your data against unauthorized access, alteration, or destruction.

8. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.